Taking care of some business at my Mom’s place this Christmas, I am finally helping her get into the 21st century with some 1.5 Mbps (hopefully) DSL service from AT&T / SBC / Yahoo. It’s pretty l’trocious, but after having negotiated the minefield that is AOL customer support during the switch, I feel confident in saying that it is approximately 2^64 times better than her current situation. A few “choice” words I have for AOL:
- What in the Jesus Tittyfucking Christ is up with the PFC format that your emails are archived in? If you actually set out to create the most impenetrable and frustrating file format in the history of the world then my hat is off to you sick fucks. But if that was not your intention, then you can at least take pride in having perpetrated the largest cock-up in the recorded history of technology
- How is it that your publicly accessible website actually renders *better* in Firefox than the same layout does in your own god-damn stand-alone application? I know my mom isn’t running at the *highest* resolution possible, but there’s really no excuse why the headline “Sweet Suri takes after Tom!” needs to be truncated to “Sweet Suri takes…” when you’ve got roughly 8 square inches of white space available on the same screen. Maybe you stopped working on the client software when you realized that 90% of users were just minimizing it after dial-up and running IE or Firefox instead.
- Just because you say “Connected at 48000 bps” doesn’t make it true. I knew 28000 bps. 28000 bps was a good friend of mine. And AOL, your 48000 bps is no 28000 bps. The last time I connected to the internet this slowly my modem was seated in an ISA slot
- With regards to #3. In light of your shitty bitrate, mabye you could have less than 8 cycling banner ads on each page? And why is there a banner ad on the fricking “Account Settings” and “Customer Support” pages? Do you really feel that that is an appropriate moment for targeted selling?
Well, there is more I could say, but I’ll call it a night. But before I go, here is a word of advice for anybody who might have to set up an SBC / AT&T DSL account for their folks in the future. So, SBC uses this clown-shoes tech called PPP over Ethernet to authenticate connections for some reason. I guess the idea is that by requiring a login to access the DSL, they could cut down on bandwidth “splitting” i.e. the installation and use of routers and WiFi networks and etc. Or at least… that *used* to be the idea, since they now apparently condone this type of behavior. But anyway, the crummy part of PPPoE is that you can’t just plug the modem in between the wall and the router and let it rip. Nope… You have to “register” an SBC Global account first and config the router firmware to login with this info. And according to the guys at customer support, the only way to do this registration is with this handy CD-ROM that they’ll send you, along with the modem. Well, that sucks, because I’m not even going to be here when the modem arrives, and I’d really like to make sure that everything is set up correctly *before* I travel back to the other side of the continent. Anyway, long story short, there is a workaround for this, and I’ll let you in on the secret. So apparently SBC decided that Flash would be the best platform to deliver whatever abomination of an installer they wanted to inflict on people. But somebody must have been horrifically unclear on the concept of cross-platform compatibility, because they locked the installer into using Flash 5. What’s more they locked it so hard that if you already have a version of Flash *higher* than 5 at the time of installation, you have to manually uninstall it first so that the installer can “auto-upgrade” you to the “correct” version. OMFG. I don’t even know *how* to engineer software that half-assedly. But anyway, since apparently this whole upgrade/downgrade rigamarole won’t even work at *all* on a Mac, they offer the poor, blighted souls running *that* operating system a “lo-fi shortcut” installation process. If you’ll take the time to read this FAQ you’ll notice that there’s a link to this page which allows you to handle the entire PPPoE registration process via the web (IE only, of course). So, based on my rough working knowledge of the internets, I decided to go to that site on my PC and lo and behold, I was able to register for an SBC Global account in a matter of minutes, without even having to see their hateful CD-ROM. So yeah… Hope all this ranting helps somebody out someday. Now let us never speak of consumer ISPs again.
